Effective Date: [07-12-2024]

At Fetafarm.com, we take great pride in the quality of our beef products and are committed to providing you with a satisfying shopping experience. We understand that sometimes returns or refunds are necessary. Please review our Refund and Returns Policy for more information on how we handle these requests.

1. Refund Policy

We offer a satisfaction guarantee for all of our beef products. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

  • Eligibility for Refund: Refunds are available only if the product is deemed unsatisfactory due to quality issues, including but not limited to damaged, spoiled, or incorrect items received.
  • Timeframe: Requests for a refund must be made within 48 hours of receiving your order. After this time, we may not be able to process a refund.
  • Proof of Purchase: To initiate a refund, we require proof of purchase (such as an order confirmation or receipt).

2. Return Policy

Due to the nature of our products, we generally do not accept returns of beef products once they have been delivered. However, if the product is defective, damaged, or incorrect, we will gladly accept returns under the following conditions:

  • Eligibility for Return: If the product arrives damaged, spoiled, or if you received an incorrect item, please contact us immediately to request a return. We may require you to provide pictures of the product to help us assess the issue.
  • Timeframe: You must contact us within 48 hours of receiving the product to qualify for a return.
  • Return Process: Once your return request is approved, we will provide instructions for returning the item. You may be responsible for the return shipping cost unless the return is due to a defect or error on our part.

3. Refund Process

Once we have received and inspected your returned product (if applicable), we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please note:

  • Processing Time: Refunds will typically be processed within 7-10 business days after approval.
  • Payment Method: Refunds will be credited back to your original method of payment.

4. Exemptions

  • We cannot accept returns or offer refunds for products that have been opened, consumed, or tampered with.
  • We are unable to process refunds for products purchased from third-party retailers or marketplaces.

5. Contact Us

If you wish to request a refund or return an item, or if you have any questions regarding our policy, please contact us:

FETA FARM
Email : [[email protected]]
Phone : [(+62) 82210754968]
Address : [Jl. Setia 1F No.12, RT.003/RW.010, Jaticempaka, Kec. Pd. Gede, Kota Bks, Jawa Barat, 17411]